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Patient Account Representative - Navigant BPM - Vermillion, SD

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant?s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant?s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.
Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today?s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.
The Patient Account Representative is an extension of a medical client?s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. Representatives will perform all job-related duties as assigned.
+ Account Review
+ Customer Service
+ Medical Billing
+ Complete all business-related requests and correspondence from patients and insurance companies
+ Complete all assigned projects in a timely manner
+ Assist client and patients in all requested tasks
+ Communicate to Navigant BPM management areas of concern or areas of improvement
Client Responsibility
+ Research and respond to all patient inquiries received by telephone and mail
+ Update patient demographic information and initiate account adjustments
+ Resolve account balances to zero
+ High School Diploma with a minimum of 1 year customer service experience.
+ PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
+ Ability to initiate and follow through on projects and work independently with minimal supervision required.
+ Communicate frequently with co-workers as well as with managers to discern their needs, and be able to express themselves
+ Work as a member of a team as well as be a self-motivator with ability to work independently
+ Constantly operates a computer and other office equipment to coordinate work
+ Usually remains stationary for the majority of the day
+ Frequently communicates with clients and coworkers and must be able to share information effectively
+ Generally works in an office environment
Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.
Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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